BU DU Approval Head

The approval work flow of BU (Business Unit) / DU (Delivery Unit) heads, you understand with following steps:

Step1: - First, we create the DU / BU head approval service request approval team like DU approval Head and BU approval Head

• DU approval Head
• BU approval Head

Step2: - Map this service request approval team into the problem category in the “Authority Board”

as below in screenshot. In the first screenshot DU approval

In the second screenshot BU approval

Step3: - When you map into the problem category then you create the service request.

When you create the service request then system automatically fetch the DU head of creator and BU head of creator and send the approval invitation on email.

If the DU Head approval go to my approval, and open the details page. Once approver approved.

If the BU Head approval go to my approval, then and open the details page. Once approver approved

Step4: - Once DU / BU head is approve the request and if service request is approve then ticket created.